June 23rd, 2010
Mac users have access to all three of our core products: Video Email, Live Conference and Live Presentation, with no downloading required. In fact, the web version of Video Email was originally designed expressly for Mac users, while the desktop version is PC oriented.
To create video emails, login to your account at www.covideo.com and click on Video Email. If it is your first time using the product check your video/audio settings before recording. To do this, click on Settings then Change Camera Settings. Click on the camera icon to make sure the correct webcam is selected (on a Mac, it’s most likely USB Video). To check your audio, click on the microphone icon and select the correct microphone. To test your microphone while on that screen simply speak several lines. The green input bar will go up and down as you talk, if it is a working microphone. Adjust your recording volume by moving the slider to a desired position.
To record your video, click on Start Recording and begin your message. You can record up to 10 minutes per video. When finished, click on Stop Recording. You may now preview, save or email the video. If you choose the email option, click on Email Video and fill out the necessary information (make sure the pop-up blocker allows the Email Video page to display) and click on Send Email. Once you have emailed the video, it will automatically be saved in your Video Library.
Be sure to have the latest version of Adobe Flash installed on your Mac (CLICK HERE to install)
If you are having issues with the audio cutting in and out on your Mac while recording a video email or while in the Live Conference or Live Presentation, follow the steps below to solve the issue:
- Click on System Preferences
- Click on Sound
- Click on Input, choose a device for sound input, adjust the settings for the selected device all the way to the right and make sure that the box for “Use ambient noise reduction” is unchecked.
- Follow the instructions from above to adjust your camera/mic settings.