Drive profitability through transparency
Use Covideo to create customer experiences that boost transparency, customer confidence, and repair order approvals—fueling profitability in your service department.
Earn Trust. Increase Approvals. Drive Results.
Turn your service drive into a powerful profit engine with Covideo
35-60%
Dollar per repair order increase with multi-point inspection videos
70%
Of car buyers value the transparency of video in the service department
25-35%
increase in CSI score when using video in service department
Put your team in the driver’s seat
Let the expertise of your team shine through with Covide’s service product, designed especially for fixed ops.
Record video repairs
Technicians create detailed video walkthroughs of inspections, showcasing issues and recommended repairs with tools like video stabilization and dual-camera recording.
Share with advisors
Videos seamlessly pass to advisors for review and approval before being sent to customers with repair estimates, keeping your service team efficient and on task.
Streamline approvals
Customers get videos via email or text, approve repairs with a tap, and advisors get instant notifications to keep the process moving quickly and smoothly.
Keep them coming back
Follow up with thank-you videos to gather feedback, build loyalty, and drive repeat business, making your service drive a reliable revenue generator.
Fuel your service success with video
Reinforce clarity and confidence with every interaction.
Video Multipoint Inspections
Identify potential problems early, visually demonstrate your findings, and help customers clearly understand their vehicle’s condition.
Recommended Repairs
Show exactly where, how, and why repairs are needed, helping customers understand the value and approve the work with confidence.
Customer Satisfaction Follow-Ups
Send a post-appointment thank-you video and encourage customers to share feedback, strengthening relationships and ensuring satisfaction.
Service Promos & Reminders
Keep customers coming back with timely video updates about routine maintenance needs and promotions that drive additional revenue.
Empowering your experts
Service Technician
Record videos showing recommended repairs and updates for customers, providing clarity and transparency. You’re the expert; we handle the rest.
Service Advisor
Ensure quality customer service by reviewing and sending technicians’ videos to customers alongside estimates and RO recommendations.
Customer Care Rep
Conduct follow ups, send surveys, and share special offers with video to boost customer satisfaction. Build trust and ensure repeat business for years to come.
Inspiring success
