Mortgage rates have officially increased, making competition among lenders even more fierce in an industry where there is already little differentiation between what is offered. Taking extra measures to stand out and provide superior customer service is more important now than ever. Enter video email. Video email has the ability to improve name recognition, prospect-to-sale conversions, and overall impressions of a broker and the business they represent. And, a video is often the only way to have personal, visual communication during the mortgage process. It literally puts a face to a name and makes the broker seem more approachable and service oriented. Here are some of the tangible ways mortgage brokers can distinguish themselves from their competitors by using video email:
Send an introduction or special offer video response to incoming leads.
Highlight the various mortgage options available to customers.
Explain the methods used to find the right mortgage for each individual.
Answer the most common questions people ask about mortgages.
Send out updates when rates change to stimulate interest (like now!)
Help clients make sense of fixed, ARM, reversed amortization, and interest only mortgage loans.
Emphasize the importance of building and maintaining a high credit score.
Both experienced and first-time home buyers will benefit from an outline of the mortgage process.
Send a video explaining the terms of a selected mortgage.
Deliver periodic refinance offers-especially when rates go down.
A quick reminder helps busy people stay on track.
Brokers can quickly and easily promote seminars with a video email to their contact list.
Send clients helpful video emails on subjects like ‘Avoiding Foreclosure’ with options available to them.
Many brokers email periodic newsletters to their client base. Send a video newsletter instead for a more lively and entertaining touch.
Videos of satisfied clients can make a huge impression on prospects.
Mention community efforts, sponsorships, and local events.
Always send a video email ‘thank you’ to a client at the close of a transaction.
Keep in touch with clients throughout the year on holidays and special occasions (birthday, anniversary).
Sending a short, heartfelt request to satisfied customers is a great way to generate more referrals.
Start using video today and sign up for a 10 day free trial with Covideo!