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Covideo Blog - Video Email News

By: Olivia Slade-Silovic | August 10th, 2018

When talking about customer support, the first and most important thing to highlight is that customer support is not the same as customer service. Yes, both terms have the common goal of helping customers solve their problems and make better-informed decisions. Unlike customer service, customer support also functions as part of sales, tech support and …

By: Olivia Slade-Silovic | August 7th, 2018

While technically the Director of Account Management, Caitlin Marra also helps to train Covideo users and serves as the company’s resident cheerleader, social chair and general caretaker for all. She joined the Covideo team in August of 2015 and couldn’t be happier about it. In fact, she looks forward to coming to work every day! …

By: Olivia Slade-Silovic | August 3rd, 2018

You are probably familiar with the quote: “If you don’t take care of your customers, your competitors will…”   Not to mention that your customers are the ones on which your success depends. No matter what industry you come from or what you sell, your customers are here to give you a direction for your business …