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Is there a more discouraging and disheartening feeling than having to resort to calling customer support? The actual calling part isn’t even the most frustrating part. It’s the amount of time you spend on hold and getting transferred from person to person within the company. The number one reason customers choose to step away from …

With the rise of new technology and a constant need for innovation, startups and tech companies have the opportunity to enjoy new business opportunities. With many new technological solutions on the market, customer curiosity is growing and they are given more options to choose from. As a result, tech companies need to stay on track …

When talking about customer support, the first and most important thing to highlight is that customer support is not the same as customer service. Yes, both terms have the common goal of helping customers solve their problems and make better-informed decisions. Unlike customer service, customer support also functions as part of sales, tech support and …

After spending 20 plus years selling enterprise software, Brian Burns is now working with leadership teams. He helps them create and dominate their market segments. His approach is based on an exhaustive study of hundreds of eight, seven and six-figure deals across several industries and geographies. He has discovered that the majority of salespeople are …

The name social selling speaks for itself. This term is a fusion of the power of social networking and the art of selling. In fact, social selling is about leveraging your social network to find the right prospects, building trusted relationships, and ultimately, achieving your sales goals.   So, each time you log into a …